our approach

Client-centric strategy

    ASTC approaches every client’s business as if it were our own. We believe a consulting firm should be more than an advisor. We put ourselves in our clients’ shoes, focus on their requirements and needs, align our incentives with their objectives. In this way, we respond to clients quickly and collaborate to provide the best solutions. ASTC makes sure that clients obtain real value from this approach and build a deep co-souring relationship at the same time.
    The right approach is necessary for the right outcome. ASTC approaches work by applying its external knowledge to your organization’s internal way of doing work. We know that in order to maximize the potential of success for your company we need to shape our expert advice in a way that applies to your way of doing business. .We work alongside clients all the time to address today’s sensitive challenges as well as to grasp opportunities and assist them to achieve their goals.
    It is not to mention that, ASTC affirms to not only be the hand fulfilling client’s wish, but to be their heart that desires beyond the expectation. “The key is to set realistic customer expectations and then not just to meet them, but exceed them—preferably in unexpected and helpful ways,” says Richard Branson, Virgin Airways founder, in an article in Entrepreneur magazine. The quotation does inspire us as much that customer loyalty has become our hold-dear triumph for all the time being.

Quality comes first

    Though it seems achieving an accomplishment is within reach, only the players know the struggles behind. We do not compromise with just the present, but will keep moving forward till we reach a higher place, then continuously another higher place. It shall be a non-stop marathon where we, without a doubt, stick to our utmost quality commitment by sustaining these following factors:
Client service planning

The team meets at least twice each year to ensure that information is shared, service delivery objectives are met and forthcoming priorities are identified.

Client satisfaction review

We will periodically request you to complete a client satisfaction questionnaire that will provide feedback on our performance and your satisfaction with services. From this, the ongoing service plans for your Company will be refined and agreed with you.

Feedback

We request your views at any time on our performance, be it via a formal review meeting or informally.

Customer care

All staff are trained on joining ASTC on the importance of caring for the client’s needs.

Response times

All queries will be answered promptly.

The firm’s commitment

Our research indicates that it costs us five times as much to win one new client as it does to keep an existing client happy. The delivery of a quality service and opinion is therefore commercially imperative. Our approach is based on regular contact and on anticipating and reacting to your needs. Service quality is fundamentally a cultural issue – a frame of mind which all staff must share.

how can we help you?

Contact us at the ASTC office nearest to you or submit a business inquiry online.

We hired ASTC services for dealing with tax authorities. Their Knowledge, practice experience and Enthusiasm made an amazing result in reducing our tax bills.

consulting_placeholder
Kang Yong Ha
CEO, Segyung Vina Co., Ltd

An in-depth understanding of Vietnamese tax and accounting regulations and extensive experience in IFRS help us to save a lot of time in the financial due diligence and consolidation of our Vietnam subsidiary.

Prakash Pai Kochikar
Services Director, Pierian Services Pvt Ltd

looking for a trusted professional consultant?